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Order Related FAQs
How do I place an order for a personalized item?
To place an order, select the product you like, choose the photo option, upload your photo, crop according to your needs, and then click "Add to Cart." Complete the checkout process to finalize your order.
Can I change my order after placing it?
If you need to make any changes, please contact us as soon as possible within 24 hours of placing your order. Once production begins, changes cannot be made.
Shipping & Delivery Related FAQs
How can I track my order?
- Once your order is shipped, you will receive a tracking link via email or SMS. Click here track your order by entering your order ID and phone number. You have received the order ID via message, WhatsApp, and email.
How long will it take to receive my order?
- Custom orders typically take 3-5 business days for production. Shipping time depends on your location, but it generally takes an additional 5-10 business days within India. Non-customizable products can be shipped faster and will be delivered within 3-5 days.
What are the shipping charges?
Shipping is free for all orders within India. Expedited shipping options are available at an additional cost during checkout.
My order hasn’t arrived. What should I do?
- If your order is delayed beyond the estimated delivery time, please contact us at +91 7070174478 , and we will help you track it and resolve any issues.
Refund & Replacement Related FAQs
What is your return policy?
We offer a 7-day replacement policy for items that are damaged or incorrect. Personalized items cannot be returned unless there is an issue with quality or accuracy.
How do I request a replacement?
To request a replacement, please contact our support team within 7 days of receiving your item. Provide your order number and photos of the damaged or incorrect item.
What should I do if I received the wrong item?
If you received an incorrect item, please contact us immediately with your order number and a photo of the received item. We will resolve the issue as quickly as possible.
Customization & Product Information.
What types of products do you offer?
We offer a range of customized laser-engraved jewelry, including personalized photo necklaces, bracelets, and pendants. Each item is crafted with care to capture your most cherished memories.
What materials are used in your jewelry?
Our jewelry is made from high-quality stainless steel, ensuring durability and longevity. We also offer gold plating options for certain items.
Can I preview my customized item before ordering?
Currently, we do not offer live previews. However, our team ensures that the best engraving layout is used for your image to guarantee customer satisfaction.
Is the engraving durable?
Absolutely! Our engraving is done using advanced laser technology, making it permanent and resistant to fading over time.
How do I care for my engraved jewelry?
To keep your jewelry looking its best, avoid exposing it to water, perfume, or harsh chemicals. Gently clean with a soft cloth to maintain its shine.
Customization & Gifting FAQs
Do you offer gift packaging?
Yes, all our items come in beautiful gift-ready packaging. You can also add a personalized gift note during checkout.
Do you offer bulk items for special occasions or events?
Yes, we offer bulk ordering options for special events like weddings, anniversaries, or corporate gifts. Please contact our support team for more information.